Yes. We provide dedicated Pick-up and Delivery services exclusively for our resellers across Metro Manila and provincial regions. This service extends across Metro Manila and provincial regions to help you streamline your inventory and RMA management.
For stock held by resellers, you have a 30-day window starting from the VST invoice date to submit a DOA claim.
Apple claims must be filed within 30 calendar days of the VST invoice and are limited to hardware malfunctions.
Crucial: For iPhones, check for physical defects before turning them on. Do not activate the device if you find cosmetic damage, as activation often leads to an automatic rejection of the claim.
Documentation: Always provide clear photos or videos of the defect alongside the original packaging.
Crucial: For iPhones, check for physical defects before turning them on. Do not activate the device if you find cosmetic damage, as activation often leads to an automatic rejection of the claim.
Documentation: Always provide clear photos or videos of the defect alongside the original packaging.
We utilize a 3-tier escalation system to keep things moving
Level 1:Your primary Customer Service Assistant (CSA) or Tech Support.
Level 2:Team Lead (for technical roadblocks or logistical delays).
Level 3:Service Manager (for high-priority or critical unresolved issues).
Level 1:Your primary Customer Service Assistant (CSA) or Tech Support.
Level 2:Team Lead (for technical roadblocks or logistical delays).
Level 3:Service Manager (for high-priority or critical unresolved issues).
Once a claim is cleared, we will issue a whole unit replacement or a Credit Memo (CM).
Definitely. We offer certified original parts for brands like Apple, HP, Acer, Asus, and Lenovo. This is ideal for dealers who want to manage their own upgrades or basic repairs in-house.
Yes. You can keep your enterprise clients covered by enrolling them in our Maintenance Agreements (MA) or Service Level Agreements (SLA). This ensures they continue to get priority labor and genuine parts after the factory warranty expires.
You have 7 days from the date on your purchase receipt to file a DOA (Defective Upon Arrival) claim for hardware-related issues.
We offer two main routes:
Carry-In: Visit any of our 4 main Walk-in Service Centers. Our team will handle the diagnostics, order parts, and update you once it's ready for pickup.
On-Site Support: If your warranty includes home/office service, email our CSA. We will troubleshoot remotely first; if a physical fix is needed, an engineer will visit you once the parts are ready.
Carry-In: Visit any of our 4 main Walk-in Service Centers. Our team will handle the diagnostics, order parts, and update you once it's ready for pickup.
On-Site Support: If your warranty includes home/office service, email our CSA. We will troubleshoot remotely first; if a physical fix is needed, an engineer will visit you once the parts are ready.
1. A clear copy of your Purchase Invoice.
2. The device and its original box (must be in good condition).
3. All accessories and cables that came with the unit.
2. The device and its original box (must be in good condition).
3. All accessories and cables that came with the unit.
Carry-In: Visit any of our 4 main Walk-in Service Centers.
On-Site Support: If included in your warranty, email our CSA for remote troubleshooting or onsite visit.
On-Site Support: If included in your warranty, email our CSA for remote troubleshooting or onsite visit.
Please provide:
- Clear copy of Purchase Invoice.
- The device and original box in good condition.
- All accessories and cables.
As an Authorized Service Center, we use certified engineers and 100% genuine parts. Third-party repairs often use inferior parts and permanently void your manufacturer warranty.
As an Authorized Service Center, we use certified engineers and 100% genuine parts. Third-party repairs often use inferior parts and permanently void your manufacturer warranty.